FAQ
Frequently Asked Questions
Quick answers to common pre-sales and onboarding questions.
The 30-day free trial includes full access to all features of your selected plan. No credit card required to start. You can upgrade, downgrade, or cancel anytime during or after the trial period.
We take security very seriously. All data is encrypted in transit and at rest. We use industry-standard SSL certificates, regular security audits, and comply with GDPR regulations. Each school's data is completely isolated in our multi-tenant architecture.
Yes! We support bulk import of students, teachers, and other data via CSV files. Our support team can also help you migrate data from your existing system. Contact us for assistance with data migration.
Yes, we provide comprehensive training materials including video tutorials, documentation, and webinars. Professional and Enterprise plans include dedicated onboarding sessions with our support team.
Absolutely! You can upgrade or downgrade your plan at any time. Changes take effect immediately, and billing is prorated accordingly. There are no long-term contracts or cancellation fees.
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. All transactions are processed securely through encrypted payment gateways.
Yes, we offer mobile apps for both iOS and Android. Parents, teachers, and students can access the system from their mobile devices. The web interface is also fully responsive and mobile-friendly.
We offer email support for all plans. Professional plans include priority support with faster response times. Enterprise plans get 24/7 phone and email support with dedicated account managers.
Still have questions?
Our team is here to help. Contact us for more information or start your free trial today.